Management Team Profile 

The members of the management team were once employees who have benefited from the structure, the discipline, the professionalism and the continuous learning opportunities gained from large organizations. Since they believe that these are essential elements for both individual and organizational growth and success; they strive to impart these concepts to their clients – whether organizations or individuals.

The management team endeavors to reach out to various industries who they believe will benefit from their multi-industry experience ranging from manufacturing, banking, hospitality and the business process outsourcing.

The team believes that interventions of good quality need not be expensive and that these solutions must not only be accessible to those who can afford but must also be made available to those with a limited budget.  The members of the management team make this possible by running a cost efficient business themselves.

The management team shows a strong commitment to its client’s development by ensuring that programs and other interventions are always tailor-fit to the client’s specific needs. The team spends time to assess, clarify and analyze needs to ensure that the intervention is the most suitable to the client’s requirement and gives the client the best value for its money.

The management team demonstrates its social responsibility by offering quality services at reasonable rates.   

Maria Claudette D. Mañus
Managing Director

Claudette gained her supervisory experience from Timex Philippines. Here she acquired the discipline and structure of excellent systems, procedures and processes in the manufacturing setting.

Claudette honed her customer service skills at Cathay Pacific Airways where she worked for several years as Cabin Attendant and later as Senior Purser.  Her stint not only taught her the techniques for professional packaging but also polished her social skills and business etiquette. All these learning combined, makes her a credible resource for Image Enhancement.

Claudette then entered the banking industry, holding management posts both at the Union Bank of the Philippines and the East West Banking Corp. The experience taught her the value of relationship building in sales enabling her to run a Customer-Focused Selling session with conviction.

Claudette seeks to inspire young leaders as she shares real life stories with them. She gained valuable leadership experience when she held top leadership posts for three start-up call centers. While holding the post as Site Director, she demonstrated her financial aptitude and her business acumen. Her first-hand knowledge allows her to give sound advice to investors on the subject of setting up a business.

Claudette’s various leadership roles in different industries, enables her to cater to requests for Executive Coaching and Outsourced Management Services.     

Ma. Paulita “Polly” Wang
Director, Human Resources and Training

Polly held a supervisory post at Timex Philippines before she joined Maitland-Smith Cebu Inc. as Industrial Engineer. The discipline in the manufacturing environment taught her the importance of doing things systematically. Then she made a major career move to take on a post in Human Resources doing Training and Special Projects. She did not only grow her people skills and training skills on the job, she also grew adept at holding training sessions in Cebuano. 

Polly then joined the hospitality industry where she held management posts in the fields of Training and Human Resource for two start-up hotels namely, the Waterfront Hotel Mactan and the Cebu City Marriott Hotel. The hospitality industry instilled in her a deep respect for the Customer making her teach the subject of Customer Care with passion.

Polly held senior HR posts for three start-up call centers in Cebu. She developed the companies’ HR policies and procedures; but more significantly, she demonstrated that HR sets the tone for a positive workplace culture. Polly’s experience in this area has benefited clients who needed assistance either in HR set-up or in promoting a positive culture in the workplace.

Polly’s work experience lends her the credibility to run management, human resource and trainer development programs.