One Core Business Innovations is known to provide comprehensive training courses across a wide range of industries. Our programs primarily focus on communications, management development, life skills, customer service, sales fundamentals, and other industry-specific training needs.

Teambuilding

Teambuilding activities help groups develop into real teams. The program is highly interactive and is customized to help address employee challenges and focus employee efforts towards meeting the goals of the organization. Program design is extremely flexible to accommodate low to high impact physical action as well as event duration from half-day, full day to multiple training days.

Leadership Development Series

Leadership is what propels any business forward. A leader inspires people to perform better and achieve greater results. But effective leaders develop through a continuous process of self-study, training and experience. Our Leadership Development series will guide your supervisors and managers through the critical process of leadership development.

Keys to Supervisory Effectiveness – facilitates the transition from being an individual performer to becoming a leader and teaches the vital skills for someone taking on a leadership role.

Effective Leadership – drives leaders to outperform themselves and inspire their people to reach their optimum performance.

Building Effective Teams – gives team leaders insights to team dynamics and the importance of communication to develop high performance teams.

Coaching for Improved Performance – guides leaders through the process of coaching to improve performance and develop talent.

Performance Evaluation – equips leaders with the tools to assess their people’s performance with pointers on motivation for performance improvement and development.

Positive Employee Discipline – shows leaders how discipline can be positive instead of punitive and how promoting discipline increases workforce morale.

Behavioral Interviewing – presents leaders with guidelines to conduct behavioral interviews to hire the right candidates.

Stress Management – offers leaders the opportunity to determine personal stressors and develop a personal stress management plan to relieve stress and avoid burnout.

Change Management – makes leaders understand the change process and learn to deal with critical organizational changes.

Time Management – helps leaders develop personal effectiveness by using time to their advantage.

Customer Service Series

Customer Service is the competitive advantage of any business.  It starts with a positive mindset and an intense desire to serve.   Not all customer service associates are readily friendly and helpful but everyone on the job is absolutely trainable to accomplish a culture of service. Our Customer Service Series will hone the skills of your Front Liners in making your customers happy and developing their loyalty.

Fundamentals of Customer Service – equips customer service associates with the right mindset to cope with the challenging job of serving customers.

Making Customers Happy – gives customer service associates a clear understanding of customers’ needs and how to take care of them.

Handling Customer Complaints – demonstrates to customer service associates the process to resolve customer issues and manage unhappy customers.  

Building Customer Loyalty – offers strategies for sustaining the level of service to develop loyal customers.

Telephone Etiquette – provides guidelines for handling telephone conversations properly.

Image Enhancement

Professional packaging is definitely an edge for anyone who aspires to be successful in business or in one’s career. Projecting a professional image gives both colleagues and clients an impression of reliability and respectability. This Image Enhancement program presents the total package.

The program shows the importance of possessing a positive self image to exude a confident demeanor. It emphasizes the impact of creating remarkable first impressions through good grooming, appropriate posture and body language and professional clothing. It also stresses the need for etiquette whether in social or business settings. A module on Make Up and Hairstyle is an option for in-house programs.  

Selling Skills Improvement Series

Sales is a vital component of any business. The success of a business relies heavily on increasing revenues through intensified sales efforts. While it is important that products and services are of superior quality, what greatly impacts the bottom line is the quality of the organization’s sales team. Our Selling Skills series aims to equip salespersons with the right attitude, the essential skills and the confidence to become successful in their jobs. 

Essential Selling Skills – demonstrates the sales process while stressing the value of goal setting and time management to become successful sales persons  

Sales Negotiations - shows salespeople that negotiating is an integral part of selling and helps them strengthen their negotiating skills through improved communication, confidence and a win-win attitude  

Telephone Selling Skills - coaches participants to apply the proper listening, probing, rapport building, and even empathy skills when talking to prospects and customers on the phone.  These competencies will not only increase the probability of closing a sale, it will also help build lasting customer relationships

Making Sales Presentations – aims to provide sales presentation confidence through teaching the participants the proper material and product preparation, delivery (using visual aids) and handling client questions or even disruptions

Overcoming Objections – guides the participants to skillfully manage objections and make every effort to convert an objection into an opportunity for a sale. The right attitude and behaviors will be presented so every sales person will not easily give up when initially turned down by a prospect

Effective Communication Skills Series

To be successful in business, you have to communicate well. To be a good manager and leader in your organization, you have to communicate exceptionally well!

The Effective Communication Skills Series takes a closer look at communication dynamics to improve business communication and promote sound interpersonal relationships in the workplace.

Business Writing Workshop - takes a practical approach in helping participants create more effective business correspondence; through better thought organization and the application of accurate grammar and vocabulary into the written medium.

Conversational English for Professionals - No one wants to feel awkward or intimidated when talking to company clients, top level executives or simply sitting next to a complete stranger during social functions.  The Conversational English for Professionals will help jumpstart the participants’ speaking and confidence skills. The sessions will not only be informative but highly interactive.

Presentations with Impact - Great presentations skills are very useful in many aspects of work and life; Presentations are inevitable in business, sales, training or teaching. Anyone can give a WINNING presentation, or perform public speaking to a professional and impressive standard. Like most things, it simply takes preparation and practice.

Assertiveness Skills - The workshop will guide participants to communicate in a clear and honest fashion without being aggressive; overcome communication barriers and simply sending any message across while staying respectful but firm.

Negotiating Your Way to Success - This highly interactive workshop will help each participant improve their communication, listening and problem solving creativities to arrive at win-win agreements.

Improving Interpersonal Communication - Everyone communicates differently and sees the world from different perspectives; but we all have to co-exist. The training helps improve communication awareness of participants and facilitate learning to remove barriers to effective interpersonal communication.

Trainer Development Series

The Trainer Development Series presents a total learning program to better equip any trainer with the necessary tools in successful information transfer to his students. The course is useful for any trainer with or without any formal teaching background.

Train the Trainers Workshop - What makes a good lesson, what stimulates thinking, what helps noting and remembering information, what grips the attention of an audience during a lecture – all this will be part of the Train the Trainers workshop. It aims to improve teaching strategies for successful information transfer.

Fundamentals of Instructional Design and Training Needs Analysis - This course introduces concepts, models, and techniques for instructional design; in order to develop skills and competencies necessary to carry out a variety of instructional design roles and strategies in a systematic way.

Basic Facilitation Skills - Learn how to enable a group to deal with a problem or develop a plan for delivering results in less time. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward.

Successful Skills Training - This workshop is ideal for people who are involved in professional and technical vocational skills training and would like to be competent in knowledge transfer. By the end of the seminar each participant will be able to deliver a presentation out of his/her field of expertise applying the 4-step method.

Measuring Training ROI (Return on Investment) - provides trainers with tools to effectively measure the benefits of training so that training initiatives can be justified as investments instead of costs.