For non-native English speakers who need to improve their second language skills with special emphasis in the field of the Service and Hospitality Industries. Coursework will include conversational and written fluency exercises in the service and hospitality contexts.

ESL for Secretaries and Administrative Assistants      

For non-native English speakers who need to improve their second language skills in a professional office setting. Coursework will include conversational and written fluency exercises in a professional office context.

A dynamic English language class where students learn more effective and analytical language skills that allow them to succeed in academic, vocational and community settings.

Emphasis on the organization and delivery of effective speeches. Some areas of focus may include persuasive, informative, demonstration, and impromptu speaking.

Examines communication processes to see how they are influenced by the values, behaviors and beliefs that constitute "culture." Strives to discover the "cultural self" that shapes how we interact with others as individuals and group members.

Studies the attributes of effective coaching in an organizational setting; and how it can directly contribute to the bottom line.

Ethics are important not only in one’s personal life but also in business because it is an essential part of the foundation on which a civilized society is built. The course will cover discussions on why sound business ethics pays off in financial returns; successful companies who believe in observing honest transactions.

Practical approach to effective business writing skills. Participants are shown different writing formats and acceptable standards.

Customer service is essential to business success. Learn the basic  customer needs and retention and acquire skills in problem- solving, communication, and critical thinking that can enhance career opportunities and contribute to organizational success.

The course covers essential telephone skills each employee must possess in order to create a positive impression to callers; this asset will set the tone for the rest of the customer’s interaction with one’s organization.

A very dynamic and interactive training that will show each participant that there is more to being a trainer than just communication skills. This course will show the Trainer all the important facets necessary in delivering a successful training class.

Provides proper direction to any training manager or officer on how to efficiently manage a Training Department. The session covers useful classroom observation tools, trainer coaching tips and valuable training management guidelines.

Teambuilding creates successful teams! Participants become involved in carefully chosen activities with the goal of strengthening their relationships and creating trust among each other.

This course provides new or experienced Supervisors with the tools, skills and behaviors needed in building personal confidence in their leadership role in the workplace.

To be in a leadership role is a daily challenge but can also be rewarding. The training is planned to help participants in a leadership role in their individual organization. It covers advice and discussion such as time management, enforcing discipline and being a constant motivator to one’s team.

A key ingredient to an organization’s success is making an employee not only productive but effectively enforcing discipline at work. Participants will learn how to balance effective implementation of company disciplinary guidelines and not jeopardize employee motivation and productivity.

Allow every employee in your organization succeed through setting up an effective Performance Management System. This training covers guidelines in customizing your organization’s PMS so it is aligned with its business goals.

Presentations are normal undertakings in any organization. This activity however does not have to be a daunting or intimidating experience. This course will teach participants how to have effective presentation skills; requiring them to give an actual presentation in class for immediate evaluation.

Hiring and retaining employees are two organizational challenges these days. This course will provide insight and guidance into the dynamics of recruitment and retention. It further offers processes which can be used as strategies in managing the talent war.

Designed to help manage one’s financial life regardless of salary bracket. The course provides customized guidance to the economic realities of the participants.

In today’s fast paced world, personal values are taken for granted. This course will guide participants to revisit ideals that are integral components for character development.

A vital factor to one’s personal and professional success is one’s personality. This course will extensively guide participants through different ways from increasing confidence to improving one’s overall physical image.

Change is something inevitable especially in the corporate world. This training will enable participants understand corporate change from a macro perspective; understand the drivers for these and properly manage and implement organizational changes.

A multi-level English language skills course designed to reinforce reading, writing, speaking and listening proficiency of classroom teachers.

Effective Classroom Teaching and Mgmt.

Presents best practices in a successful learning environment. Participants give teach back sessions where immediate comments for improvement will be given.

Offers insight into the exciting sunrise industry; perks, realities and challenges only a call center practitioner can effectively share.

Provide students with updated information on the job market; guidance on using effective application tools and resumes to be more competitive in the labor pool.